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[Video] Modifying Instructions to the TKI Assessment

[Video] Modifying Instructions to the TKI Assessment

In honor of the TKI tool’s 40th anniversary, CPP had the chance to sit down with the assessment’s coauthor, Dr. Ralph Kilmann, and discuss some of the most common questions and topics surrounding the Thomas-Kilmann Conflict Mode Instrument.

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation. The TKI assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. It provides detailed information about how that individual can effectively use five different conflict-handling modes, or styles.

Dr. Ralph Kilmann discusses how modifying instructions for the TKI instrument can give you a more specific picture to the behavior within an organization, department or group compared to the general instructions, which leads for increased accuracy.


To learn more about the TKI instrument, head over to the anniversary page at

Liked what you watched? Check out the first video posted from Dr. Kilmann, Leadership and Conflict within Organizations.

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