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Situational Conflict Management and Measuring Conflict-Handling Behavior

Situational Conflict Management and Measuring Conflict-Handling Behavior

In honor of the TKI’s 40th anniversary, CPP, Inc. had the chance to sit down with the assessment’s coauthor, Dr. Ralph Kilmann, and discuss some of the most common questions and topics surrounding the Thomas-Kilmann Conflict Mode Instrument.

In the below video, Dr. Kilmann discusses what the term situational conflict means and how it helps to measure conflict-handling behavior.

Kilmann Situational Conflict

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation.

The TKI assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. It provides detailed information about how that individual can effectively use five different conflict-handling modes, or styles.

Found this interesting? Check out the previous video from Dr. Kilmann, Leadership & Conflict within Organizations.

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