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Four Tips for Better Conflict Management

Four Tips for Better Conflict Management

Conflict is not always pleasant, but that doesn’t mean that explaining it can’t tale a slightly lighter note. Take a look at the below video for a 3 minute introduction to what conflict is, where it comes from, and four tips for better conflict management through the TKI – the Thomas Kilmann Conflict Mode Instrument.

Contest: Do you recognize the voice in the video? Hint – he works at CPP, Inc. and if you’ve ever called customer service, you’ve probably talked to him! The first person who can correctly name the voice in the video wins a prize from CPP! Enter your answers in the comments section below.

Ready to buy the TKI for your team or company (and mitigate those office-supply-throwing fights)? Head over to the TKI Product Page on CPP.com.

TKI Frequently Asked Questions:

Do I need to have a special certification to use the Thomas-Kilmann Conflict Mode Instrument?

This easy-to-use tool requires no special training to administer and interpret. There is no certification or educational eligibility requirement, so you can purchase and begin using the TKI assessment with your clients immediately.

TKI Video

Watch the video here!

 

One Comment

  1. The voice in the video sounds like Duffy Cochrane!

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