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Change Management Case Study with the TKI Tool (Video)

Change Management Case Study with the TKI Tool (Video)

In honor of the TKI tool’s 40th anniversary, CPP had the chance to sit down with the assessment’s coauthor, Dr. Ralph Kilmann, and discuss some of the most common questions and topics surrounding the Thomas-Kilmann Conflict Mode Instrument.

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics—and for empowering them to choose the appropriate style for any situation. The TKI assesses an individual’s typical behavior in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. It provides detailed information about how that individual can effectively use five different conflict-handling modes, or styles.

One of the most popular applications of the TKI instrument is for change management. Because change often leads to conflict, understanding individual’s and team’s conflict-handling behavior can help smooth processes and allow individuals to step outside of themselves, becoming more self-aware and aware of other’s behavior. Then they can evaluate whether the conflict-handling mode they’re using is the best one for the situation, or whether another mode would be more appropriate.

In the video below, Dr. Ralph Kilmann, coauthor of the Thomas Kilmann Conflict Mode Instrument (TKI), discusses one of his favorite experiences with the TKI, hosting a change management project in Spain.


To learn more about the TKI instrument, head over to the anniversary page at

Liked what you watched? Check out the first video posted from Dr. Kilmann, Leadership and Conflict within Organizations.

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